October 2, 2017
Hello Valued OpsRamp Customer,
As part of our standard process, OpsRamp is performing a full root cause analysis for the intermittent application availability event on Friday, September 29.
At this time, we are awaiting our primary data center, Sungard, to provide a detailed RCA outlining the timeline of the UPS power supply system failure. We anticipate Sungard to provide their RCA by this week.
We understand the impact this has had on our affected customers and extend our apologies. We take this situation very seriously and will deliver the full root cause analysis by COB Thursday, October 5 (PST).
The OpsRamp Team
September 30, 2017
Dear Valued Customer,
On Friday, September 29, OpsRamp experienced intermittent application availability. We would like to share details on the cause of this incident, impact that this event may have had on your environments, and further actions we are taking in this regard.
Our primary data center - in Rancho Cordova, California - suffered a failure in the UPS power supply system that supports racks in the cage where OpsRamp is hosted. This power failure triggered an automated failover to our secondary datacenter and an automated failback to the primary datacenter. This caused platform to be unavailable, for few minutes.
We recognize the impact this service interruption may have had on your operations. We value the trust you place in OpsRamp. We continue to be committed to delivering the best service levels for our customers. Please do not hesitate to contact our Customer Success team (email@example.com), if you have further questions.
Thank you for your continued business and partnership.
The OpsRamp Team