The incident is resolved

The performance issues are addressed, we are monitoring the environment

We are observing performance issues , you may experience slow response to pages . Team is working on the addressing the issue

The incident is resolved.

Service Provider issues are resolved now.. We are closely monitoring.

We are experiencing service provider issues , due to which you may observe few performance issues in the portal. We are evaluating the situation. Will keep posted on updates.

The incident is resolved.

The delayed processing of data is recovered and all the functionalities are working fine. We are closely monitoring the situation.

Alerts, Integrations are functioning normally, Service Desk functionality is recovering.

We are experiencing a delayed processing of data which may impact alerts, integrations, sla and service desk functionality. The team is working on priority to resolve the same.

We will keep you posted on the status regularly.

This incident is resolved and observed stable from last 3 hrs.

We are observing intermittent issues in synthetic data collection from 2PM JST. We are working to address the issue

The scheduled activity is completed.

The activity is initiated and in progress.

OpsRamp will be upgraded to release 15.0 - 2023.07-U1 on Aug 23rd PT. The OpsRamp UI may be slow for up to 45 minutes, between 3:30 AM Pacific, Aug 23 and 05:30 AM Pacific, Aug 23. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Mail Integration issues has been resolved.

Inbound emails are seems to be delayed between 4:10 JST - 4:30 JST . Now the issue is fixed and we are closely monitoring.

The scheduled activity is completed.

OpsRamp will be upgraded to 14.0.0-2023-04-U1 on May 22 PST. The OpsRamp UI may be slow for up to 45 minutes, between 3:30 AM Pacific, May 22 and 05:30 AM Pacific, May 22. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Resolved.

UI performance is stable now and we are closely monitoring.

We are experiencing UI performance issues and we are working on it.

Resolving the Incident as application is stable from last one hour. Thank you for your patience.

We are observing issues with cloud provider and due to this performance of the portal may be impacted.

We are currently monitoring and please find the below link updated by the cloud provider. Will post further updates on this.

https://status.azure.com/en-us/status

Mail Integration issues has been resolved now.

Inbound emails are delayed in JP-POD2 from last 40 minutes. This will impact email alerts and incident updates. We are working with third party to address it at the earliest.

The issue is resolved.

The workaround suggested by cloud provider has been implemented and we are closely monitoring. Please contact support@opsramp.com if you have questions/issues.

Health Page of cloud provider for reference - https://status.azure.com/en-us/status

We are  experiencing  intermittent integration failures from  opsramp to external systems since 03:00 PM JST on 30 Aug 2022  due to  DNS issues with  external cloud  provider.

We are currently implementing a workaround and working closely with the cloud provider for complete resolution.

Health Page of cloud provider for reference - https://status.azure.com/en-us/status

Emergency Maintenance on Connection Grid is completed.

As part of Emergency Maintenance we are restarting the connection nodes for the certificate renewal.

This incident is resolved.

We experienced a delay in processing the alert escalation and ticket creation between 6:40 AM JST and 7:40 AM JST. This occurred due to performance issues with the processing node. The same is addressed and observed all functionalities are working fine. We are closely monitoring the environment

The scheduled activity is completed

The upgrade activity is initiated and in progress

OpsRamp will be upgraded to version 11.0 on March 11 JST. The OpsRamp UI may be slow for up to 45 minutes, between 8.00 PM JST, March 11 and 11:00 PM JST, March 11. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning back to correct status. Please contact support@opsramp.com if you have questions.

The service provider delays are resolved. We are closely monitoring the mail integration

Inbound emails are delayed in JP-POD2 since last 20 mins. This will impact email alerts and incident updates. We are working with third party to address it at the earliest.

This incident has been resolved

The service provider delays are resolved. We are closely monitoring the mail integration

Inbound emails are delayed in JP-POD2 since last 50 mins. This will impact email alerts and incident updates. We are working with third party to address it at the earliest.

The scheduled activity is completed successfully.

OpsRamp will be upgraded to version 9.0 on September 24th at 10:00 PM JST. The OpsRamp UI may be slow for up to 1 hour, between 10:00 PM JST September 24th and 7:00 AM JST September 25th. OpsRamp will continue to monitor your environment, without interruption during the upgrade. Existing sessions may log out and you may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.

The incident is resolved.

The service provider delays are resolved. We are closely monitoring the mail integration

we are experiencing delay with mail integration from past 40 minutes. We are working with third party service provider to get this resolved at the earliest.

The Following issue is resolved

The service provider delays are resolved. We are closely monitoring the mail integration

we are experiencing delay with mail integration from past 90 minutes. We are working with third party service provider to get this resolved at the earliest.

The maintenance activity is completed

As part of streamlining JP POD2 outbound IPs, we will be changing our outbound public IPs on JULY 28th between 10:00 PM JST and and 12:00 am JST.
During this window, devices may show offline /unknown for 5-10 min, agents & gateways will reconnect. Post Maintenance, Outbound Ips will change for Integrations etc.

This maintenance is completed successfully.

We will be performing maintenance activity on Connection Grid nodes on 21st July 2021 between 10:00 PM JST and and 10:30 PM JST. During this window, Devices may show offline /unknown for 10 -15 min, agents & gateways will reconnect.

There will be no impact to any other functionality.

The scheduled maintenance activity is completed successfully

We will be performing a maintenance in JP POD between Jun 14 9.30 PM JST and 10 PM JST. During this window you may see impact on new consoles launch

Other than this, remaining functionality will work without any issues.

This incident has been resolved

We experienced portal availability issue on April 29th between 10:55 AM JST and 10:58 AM JST, the portal was not accessible for the brief period and the same was detected and rectified immediately.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 7.0.0 on Feb 19. The OpsRamp UI may be slow for up to 60 minutes, between 10:00 PM JST, Feb 19 and 4:00 AM JST, Feb 20. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The issue is now resolved and is under monitoring. We will closely monitor the status and update accordingly

Inbound mail alerts are not working/delayed in JP-POD2 since last 30 min. This will impact email alerts sent to OpsRamp platform. We are investigating on this on priority.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.5.0 on Sep 30. The OpsRamp UI may be slow for up to 60 minutes, between 10:00 PM JST, Sep 30 and 4:00 AM JST, Oct 01. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Maintenance is complete as planned

We will be performing a maintenance in JP POD between September 3rd 10 PM JST to September 4th 1 AM JST. During this window agents and gateway may reconnect due to connection node restarts.

Other than this, remaining functionality will work without any issues.

We are performing an emergency maintenance on our backend servers between 6.30PM JST and 7.30 PM JST. During this period the portal may not be available for a brief period and you may observe degraded performance of the portal

The activity is completed

We are experiencing performance degradation in Service Desk UI, team is working on resolving this incident on priority.

The issue is resolved and Service Desk UI is functioning normally.

The Traffic is moved to another CN node and we are monitoring the connectivity status.

We are having availability issues on CN02, due to underlying cloud provider VM issue. We are working on resolving this on priority.

The scheduled maintenance has been completed.

OpsRamp will be upgraded to version 5.3.1 on July 03. The OpsRamp UI may be slow for up to 60 minutes, between 10:00 PM JST, June 03 and 4:00 AM JST, July 04. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Synthetic data collection was impacted from 9AM JST to 11 PM JST on 10th May 2020 due to issue with the service provider.

The issue was resolved and monitoring is back to normal.

We had placed relevant controls in place to avoid this in future

The scheduled activity is completed.

The activity is initiated and in progress.

OpsRamp will be upgraded to release 15.0 - 2023.07-U1 on Aug 23rd PT. The OpsRamp UI may be slow for up to 45 minutes, between 3:30 AM Pacific, Aug 23 and 05:30 AM Pacific, Aug 23. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 14.0.0-2023-04-U1 on May 22 PST. The OpsRamp UI may be slow for up to 45 minutes, between 3:30 AM Pacific, May 22 and 05:30 AM Pacific, May 22. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Emergency Maintenance on Connection Grid is completed.

As part of Emergency Maintenance we are restarting the connection nodes for the certificate renewal.

The scheduled activity is completed

The upgrade activity is initiated and in progress

OpsRamp will be upgraded to version 11.0 on March 11 JST. The OpsRamp UI may be slow for up to 45 minutes, between 8.00 PM JST, March 11 and 11:00 PM JST, March 11. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed successfully.

OpsRamp will be upgraded to version 9.0 on September 24th at 10:00 PM JST. The OpsRamp UI may be slow for up to 1 hour, between 10:00 PM JST September 24th and 7:00 AM JST September 25th. OpsRamp will continue to monitor your environment, without interruption during the upgrade. Existing sessions may log out and you may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.

The maintenance activity is completed

As part of streamlining JP POD2 outbound IPs, we will be changing our outbound public IPs on JULY 28th between 10:00 PM JST and and 12:00 am JST.
During this window, devices may show offline /unknown for 5-10 min, agents & gateways will reconnect. Post Maintenance, Outbound Ips will change for Integrations etc.

This maintenance is completed successfully.

We will be performing maintenance activity on Connection Grid nodes on 21st July 2021 between 10:00 PM JST and and 10:30 PM JST. During this window, Devices may show offline /unknown for 10 -15 min, agents & gateways will reconnect.

There will be no impact to any other functionality.

The scheduled maintenance activity is completed successfully

We will be performing a maintenance in JP POD between Jun 14 9.30 PM JST and 10 PM JST. During this window you may see impact on new consoles launch

Other than this, remaining functionality will work without any issues.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 7.0.0 on Feb 19. The OpsRamp UI may be slow for up to 60 minutes, between 10:00 PM JST, Feb 19 and 4:00 AM JST, Feb 20. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.5.0 on Sep 30. The OpsRamp UI may be slow for up to 60 minutes, between 10:00 PM JST, Sep 30 and 4:00 AM JST, Oct 01. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Maintenance is complete as planned

We will be performing a maintenance in JP POD between September 3rd 10 PM JST to September 4th 1 AM JST. During this window agents and gateway may reconnect due to connection node restarts.

Other than this, remaining functionality will work without any issues.

We are performing an emergency maintenance on our backend servers between 6.30PM JST and 7.30 PM JST. During this period the portal may not be available for a brief period and you may observe degraded performance of the portal

The activity is completed

The scheduled maintenance has been completed.

OpsRamp will be upgraded to version 5.3.1 on July 03. The OpsRamp UI may be slow for up to 60 minutes, between 10:00 PM JST, June 03 and 4:00 AM JST, July 04. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.